Investors / Policyholders Grievance
Investors / Policyholders Grievance
Investors / Policyholders Grievance
Company'S Own Complaint Handling Information
Contact details of person for assisting and handling investor grievance:
In case of any grievance, investors are encouraged to contact the following person:
Mr. Adnan Waheed - Executive Director & CFO
Email: adnan.waheed@alfalahinsurance.com
Phone: 042-111-786-234 Ext. 107
Contact person for complaint of policyholders related to issuance of insurance policy / settlement of claims:
In case of any complaint, policyholders are requested to contact the following person:
Mr. Asad Rizwan - Head of Quality Service Department
Email: asad.rizwan@alfalahinsurance.com or afi@alfalahinsurance.com
Phone: 042-111-786-234 Ext. 252
DISCLAIMER
In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the "SECP"). However, please note that SECP will entertain only those compaints which were at first directly requested to be redressed by the company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP's regulatory domain/competence shall not be entertained by the SECP.
